Legal
Refund Policy
Last updated: July 2026
14-day right of withdrawal
Under EU Directive 2011/83/EU and Greek consumer protection law, you may withdraw from your purchase within 14 days of receiving the goods, without giving a reason. To exercise this right, email info@nakama.cards with your order number, or write to NAKAMA TCG Ι.Κ.Ε., Ethnikis Antistaseos 4, Alimos 17456, Greece.
Condition of returned goods
You may inspect goods as you would in a physical shop. You are responsible only for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. For collectible products, opening factory packaging or packs can substantially reduce their resale value, and any lawful deduction will reflect the actual reduction in value rather than an automatic refusal of withdrawal.
Statutory exceptions to the right of withdrawal apply only where Greek and EU consumer law specifically provides for them. We will identify the applicable exception and reason if one applies to your order.
How refunds work
- Email us at info@nakama.cards with your order number. You do not need to provide a reason.
- We’ll confirm eligibility within 2 business days.
- After we confirm the return, ship the product back to our registered address. Return shipping is at your cost.
- We will refund using the original payment method no later than 14 days after your withdrawal notice. We may withhold reimbursement until we receive the goods or you provide evidence that you sent them back, whichever happens first.
- The reimbursement includes the cost of our least expensive standard outbound delivery option. Any extra amount paid for a more expensive delivery choice is not reimbursed.
Model withdrawal form
You can use the form below to withdraw from an eligible order, but it is not mandatory. Sending the same information by email is enough.
To: NAKAMA TCG Ι.Κ.Ε., Ethnikis Antistaseos 4, Alimos 17456, Greece, info@nakama.cards
I hereby give notice that I withdraw from my contract for the sale of the following goods:
- Order number
- Product names
- Order date and delivery date
- Customer name and address
- Date of notice
Damaged or incorrect items
If your order arrives damaged or you received the wrong product, email us immediately with photos. We’ll cover the return shipping cost and send a replacement or full refund at your choice.
Contact
NAKAMA TCG Ι.Κ.Ε.
Ethnikis Antistaseos 4, Alimos 17456, Greece
Email: info@nakama.cards